Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
About This Policy
Prime Vector operates under Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles (APPs). We are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
Contact Information
- • Name and job title
- • Email address
- • Phone number
- • Company name and size
- • Project requirements and technical needs
Source: Contact forms, LinkedIn lead generation forms, email communications, consultation bookings
Website Analytics
- • Pages visited and time spent
- • Device and browser information
- • Geographic location (general)
- • Referral sources
Source: Google Analytics and Google Tag Manager
How We Use Your Information
Primary Business Purposes
- • Respond to consultation requests
- • Schedule and conduct discovery calls
- • Prepare technical proposals
- • Deliver consulting services
- • Provide ongoing project support
Business Operations
- • Improve our website and services
- • Understand client needs and market trends
- • Develop relevant content and resources
- • Maintain business records
- • Comply with legal obligations
Information Sharing
We Do Not Sell Your Data
Prime Vector does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Occurs When:
Service Providers
Google Analytics for website analytics, email service providers for communications
Legal Requirements
When required by Australian law or to protect our legal rights
Business Transfer
In the unlikely event of a merger, acquisition, or sale of business assets
Data Retention
Active Inquiries
Retention: 2 years from last contact
Allows us to follow up on potential projects and maintain relationship continuity
Client Projects
Retention: 7 years after project completion
Required for business records and potential ongoing support
Your Privacy Rights
Under Australian privacy laws, you have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of any inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Complaint
Lodge a complaint about how we handle your personal information
How to Exercise Your Rights
Email: hello@primevector.com.au
Response Time: We will respond to your request within 30 days
Identity Verification: We may need to verify your identity before processing your request
Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- • Encrypted data transmission (HTTPS)
- • Secure email communications
- • Limited access to personal information
- • Regular security assessments
- • Staff privacy training
- • Incident response procedures
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
Privacy Questions & Complaints
Contact Prime Vector
Email: privacy@primevector.com.au
Subject Line: "Privacy Inquiry" or "Privacy Complaint"
Response: 24-48 hours
External Complaints
OAIC: Office of the Australian Information Commissioner
Website: oaic.gov.au
Phone: 1300 363 992
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- • Update the "Last updated" date at the top of this page
- • Notify existing contacts via email if changes materially affect how we use their information
- • Post updates on our website
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.